Office Admin and Operations Specialist

Austin, Texas
Trumpf
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

This position supports a satellite office location at one of of our key, customer accounts. This person will support various office administration duties, order processing, shipping & stock management, facility and general maintenance service coordination. In addition to administration duties, this person will also support our technical teams (Field Service and Applications) from time-to-time, by assisting with on site analytics for our equipment. This assistance will be supported using remote analytic tools such as Face-Time and Smart glasses.

Flexibility to support diversified tasks and strong communication skill. Very good computer skills, including usage of SAP and MS office applications. This person will also have the physical ability to handle logistic duties such as moving of inventory products, organizing the warehouse, and operation of a forklift.

Primary responsibilities:

Office Administration

Maintain company documents and electronic filing
Purchase and maintain office equipment and general office supplies
Answer telephone calls and emails, receiving and directing visitors, word processing, filing
Distribute mail, send and receive packages; including managing vendor files and relations
Provide administrative support for internal and external events, including trade shows & customer meetings
Fulfill internal and external reporting requirements as assigned

Order Processing, Service, Warehouse, Logistics Support, and Technical Analytics

Work closely with internal employees on all logistics requirements and to support all logistics needs for the office
Organize the warehouse, including operation of a forklift
Package goods and arrange shipments with carriers; including receive goods for the office
Support inventory management (demo stock, consignment stock, and spare parts etc.)
Support inventory transactions with SAP, spare part quotes and service RMA generation
Process all orders received from customers with SAP (including order registration, internal purchase order process, order status monitoring, delivery coordination and other)
Support remote, technical analytics of company products with the assistance of a technical partner

Requirements:

2-5 years Customer Service experience

Customer portal management experience strongly preferred

5+ years in a manufacturing management setting with experience in WH management, Import/Export, inventory management, shipping, and warehousing.

Microsoft Outlook, SAP and Excel proficiency required

Understanding of Basic Electronics a strong plus

Occasional travel may be required

Personal skills:

Excellent communication and solid decision-making skills

The ideal candidate will have a strong continuous improvement / lean background and be able to utilize that skillset to improve customer and business metrics.

Ability to work under limited supervision and complete assignments with limited instruction

Assertive and highly self-motivated

Proven skills in ownership of what it takes to achieve strong Customer satisfaction results

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.