Guest Operations Specialist

Boston, Massachusetts
Furnished Quarters
Company Overview

Joining Furnished Quarters means being at the intersection of travel, hospitality, real estate, lifestyle, design, and many other industries – an exciting, dynamic mix of sectors. Working for an established, award-winning company that is still growing, expanding, and innovating at every turn. Maintaining a healthy work-life balance that is not just encouraged but prescribed. And being part of a family-owned company where every voice is heard and amplified.

Since 1998, Furnished Quarters has been providing exceptional furnished apartments to both business and leisure travelers. We’ve grown to become the largest independently owned and operated supplier of global temporary housing, offering over 100,000 apartments in more than 800 cities around the world.

Both internally and externally, we celebrate five Core Values: Challenge, Collaboration, Care, Career, and Community. We love a good Challenge, to better ourselves and each other. We encourage and celebrate Collaboration at every turn. As a certified LGBT-owned business, we Care about people, diversity, and inclusion, treating others with respect and integrity. We support every employee in their Career growth and development. And we create a Community where people feel comfortable to be themselves and find fulfillment in their work.

Work with us and find out what it means to Stay Different.

Job Summary

The Guest Operations Specialist is responsible for ensuring all Furnished Quarters cleanliness and appearance standards are met by conducting inspections and equipment testing, liaising with Housekeeping staff/building maintenance, ensuring proper placement of all furnishings and household goods as well as maintaining established cleaning and guest supply par levels. This role requires a strong knowledge of the Boston and Cambridge areas and will include operating a company vehicle to travel to and from multiple company work sites throughout the day.

Essential Functions

Acts in accordance with all Furnished Quarters Core Values.
Maintains a professional appearance and friendly attitude to clients and colleagues at all times.
Reports to the Furnished Quarters office as an essential job function and operates a company vehicle to travel to multiple work locations throughout the day.
Prepares apartments and inspects for cleanliness and furniture arrangement according to Furnished Quarters standards.
Conducts general preventative maintenance in apartments which includes upkeep of furnishings; reports and or removes damaged furniture per Standard Operating Procedures.
Liaises with Housekeeping employees and inspects their work to ensure that cleanliness and design standards are maintained, reporting deficiencies and discrepancies to management.
Reports all apartment difficulties and deficiencies to management.
Conducts inventories of warehouse supply par levels, reporting supply counts to management.
Participates in the Afterhours, On-Call program.
Utilizes Oscar and Salesforce to update cases.
Ensures established quantities of required items, i.e. linens and dishes in each apartment.
Secures and maintains custody of equipment, keys, and supplies at all times in order to protect and preserve the company and guest property.
Establishes and maintains working relationships with all necessary building staff i.e. building superintendent/management, maintenance staff, and doormen.
Monitors and reports any general building issues i.e. hallways need painting, washer/dryer not functioning properly.
Identifies and reports damages to furnishings and apartments, as well as the general condition of apartments not meeting Furnished Quarters’ standards, escalating difficulties to upper management, and follows up on tasks and repairs/maintenance through completion.

Required Skills & Qualifications

High School Diploma or equivalency required.
Valid driver’s license.
Ability to operate a company vehicle.
1-2 years related housekeeping or operations experience preferred.
Basic computer knowledge including Microsoft Word, Excel, Outlook.
Possess knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
Strong knowledge of Boston and surrounding Cambridge.
Ability to communicate information to management and guests.
Excellent literacy is necessary to analyze written data, and initiate correspondence.
Ability to understand and follow verbal/written instructions in English and communicate in English both verbally and in writing.

Benefits and Perks

Paid Time Off
Paid Holidays
Medical, Dental, Vision, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching
Uniform Provided
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