San Jose, California
Grow as We Grow and Take Your Career to New Heights!
Working under the general supervision of the market Regional/General Manager, District Managers are responsible for managing Property Solutions services to approximately 20 apartment communities and providing direction and oversight for W-2 porters and Service Resources. In collaboration with sales counterparts, District Managers ensure client satisfaction through ongoing customer engagement and quality service checks on assigned properties.
Responsible for recruiting, hiring, and onboarding Service Resources and W-2 porter associates to build a bench in advance of capacity
Responsible for managing the total Property Solutions service of approximately 20 apartment communities
Provide direction and oversight for W-2 porter associates and Service Resources by ensuring daily and timely
Completion of client requested services
Quality Control visits
Creating and managing schedules
Coordinate with community staff to assign jobs appropriately and promptly to meet client expectations
Ensure the following of all safety procedure and protocols per job task(s) with applicable Personal Protective Equipment
Client and Service Resource Retention
Takes the initiative and apply critical thinking skills to forecast/solve problems and drive results with keeping market margin requirements, scheduling and anticipating SR shortage or when the SR not meeting Quick Turns standard of work.
Create and maintain cooperative working relationships and frequent communication with property staff and associates through daily site visits and timely response to questions and concerns Respond to elevated concerns not later than two hours during the business day. Respond to non-urgent concerns the same day.
Educate property staff on any/all new service offerings from Valet Living
Comply with and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner using Process Map
Collaborate with internal business partners; finance, human resources, marketing, operations, and IT when needed
Keep accurate client interaction records
Discuss associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities
Work with ADM accordingly to increase revenue growth
Unwavering work ethic, integrity, and sense of accountability
Ability to manage stress and adapt to changing environment, comfortable with complexity
Ability to perform effectively in environments with frequent workload changes and competing demands
Effectively communicate with others (verbal/written)
Builds effective teams, hold self/others accountable
Ability to assess issues and situations for work to be completed and apply resolution proposals to community managers and Service Resources to fulfil the completion of service orders
Ability to adapt to technology platforms
New community launches, including a property, walk with the maintenance director to ensure agreement of the job scope and service protocols with a follow-up that includes property management.
Provide community managers with updates/progress with job task(s) completions
Driving to inventory warehouse when needed for supplies
Drive daily to properties within the assigned district during the workweek to perform quality checks to ensure client satisfaction and Service Resource quality work
Minimum bi-weekly visits per month for existing clients to build rapport
Education and Experience Requirements:
High school diploma or GED equivalent required, AA degree preferred
Bilingual (English/Spanish) Preferred
Proficiency in MS Word, Outlook, Excel & PowerPoint
Multi-location management of dispersed workforce
Customer service, and prior people management experience (preferred in a part-time workforce)
Basic employment law, customer service fundamentals, leadership/management principles, verbal/written communication fundamentals/etiquette
Special conditions of employment:
Valid driver license and good driving record
Ability to operate a motor vehicle in accordance with company policy
Ability to work outdoors
Flexibility to be on call during irregular hours depending on business needs
Physical job requirements:
Ability to lift up to 50 lbs.
Ability to carry up to 50 lbs.
Ability to walk the distance of the property
Ability to walk Up/Downstairs
Ability to bend at knees and lift
Ability to bend at the waist and lift
Ability to lift arm to shoulder height
We provide the following comprehensive, flexible benefits to our full-time associates:
Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
Tax advantages through healthcare savings and flexible spending accounts
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
401k plan with a generous company matching contribution
Generous paid time off program in which benefits increase along with your tenure with the company
Support of continued education through tuition reimbursement
Associate and family assistance program
Associate discount programs
Referral bonus program
Rewards and recognition program
Are you a current Valet Living employee? If so, click here to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.