Customer Service Rep

Oklahoma City, Oklahoma
Interceramic
Interceramic has an exciting opportunity for a Customer Service Representative to join our team. Your success in this role will rely on properly identifying customer needs and providing a professional, best-in-class customer service experience. This role is based out of our Oklahoma City ITS Store and will be reported to our Operations Manager.

Who You Are

Aligning with Interceramic’s core values, we are looking for someone who:

Can develop strong partnerships within our organization

Is an innovator, driven by creating unique and efficient solutions for business challenges

Can articulate thoughts clearly as well as listen to and considers others’ ideas

What will you do?

Providing exceptional customer service to exceed customer expectations
Supporting outside sales representatives to ensure customer needs are being met
Providing information on pricing, availability, shipping date, anticipated delays, order status, and any additional information needed by customer, using email or telephone
Checking inventory control and notifying appropriate parties of orders that would deplete stock
Recommending type of packing or labeling needed on order
Conferring with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
Filling out contract forms, determining charges for service requested, collecting deposits, preparing change of address records, and issuing discontinuance orders.
Working with other departments to resolve customer complaints or problems.
Other duties may be assigned.

Qualifications Include:

Excellent verbal, written skills and social skills
Strong problem-solving skills
Solid understanding of customer service
Ability to work autonomously and collaboratively as part of a team

The Perks

Competitive Compensation Plan
Comprehensive medical, dental and vision plans
Company Paid Life Insurance and 401K
Employee Tile Purchase
Tuition Reimbursement
Paid Time Off (PTO)
Company paid Short-Term and Long-Term

Who We Are

Interceramic has been an industry leader in manufacturing innovative ceramic and porcelain tile in North and Central America for over 40 years. The Interceramic brand was founded in Mexico, and has been crafted to become one of the strongest and most well-known manufactures of ceramic and porcelain tile. In 1994 Interceramic entered the United States market, further cementing global recognition as a leading manufacturer of quality products, with unparalleled service.

Interceramic is an equal opportunity employer and does not discriminate against an individual based on the individual’s race, color, age, religion, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, disability